Last updated: September 2026

Edel Cleaning Service («we», «us», «our») operates edel-clean.com. This policy explains what information we collect, why we collect it, and what we do with it.

Information We Collect

When you submit a form on our website, request a quote, or contact us by phone or email, we collect the information you give us: your name, phone number, email address, property address, and details about the cleaning service you’re requesting.

When you visit our website, we automatically collect standard technical information: your IP address, browser type, device type, the pages you visit, and how you arrived at our site. This is collected through cookies and analytics tools.

How We Use Your Information

We use the information you provide to respond to your request, prepare a quote, schedule and perform cleaning services, communicate with you about your appointments, and send you an invoice or receipt. We use technical website data to understand how visitors use our site and to improve it.

If you contact us and do not become a client, we may follow up once or twice regarding your inquiry. You can ask us to stop at any time.

Text Messages and Calls

By providing your phone number, you agree that we may contact you by phone, text message, or email regarding your cleaning request and scheduled appointments. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

Sharing Your Information

We do not sell your personal information. We do not share it with third parties for their marketing purposes.

We share information only where necessary to operate our business: with members of our team who need your address and access instructions to perform the cleaning, and with service providers that support our operations, such as our website host, email provider, scheduling software, and payment processor. These providers are only permitted to use your information to provide services to us.

We may disclose information if required by law, court order, or to protect our legal rights.

Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics and advertising pixels, to understand site traffic and measure the performance of our marketing. You can disable cookies in your browser settings, though some parts of the site may not function properly as a result.

Data Retention

We keep client records, including service history and contact information, for as long as you remain a client and for a reasonable period afterward for business and tax purposes. Inquiry records from people who did not become clients are kept for a limited time and then deleted.

Security

We take reasonable measures to protect the information we hold, including access codes and entry instructions for client homes. Access to this information is limited to people who need it to do their jobs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our services and website are not directed at children under 13, and we do not knowingly collect information from them.

Your Choices

You may ask us to provide a copy of the personal information we hold about you, correct it if it is inaccurate, or delete it. To make a request, contact us using the details below. We may need to keep certain records where required by law.

Changes to This Policy

We may update this policy from time to time. The date at the top reflects the most recent revision.

Contact Us

Edel Cleaning Service
3126 N Boyle Terrace
River Grove, IL 60171
(773) 742-2761
info@edel-clean.com