Last updated: September 2026

These terms apply to cleaning services provided by Edel Cleaning Service in River Grove, Illinois and the surrounding Chicago area.

Services and Quotes

We provide residential and commercial cleaning services as described on our website. Our services are billed hourly, with a minimum number of hours depending on the service type. We provide an estimate before beginning work based on the information you give us about your property.

An estimate is not a fixed price. If the actual condition or size of the property differs significantly from what was described, we will tell you before continuing and agree on an adjusted amount with you. We will not perform additional billable work without your approval.

Booking and Access

Appointments are confirmed by phone, text, or email. You are responsible for providing access to the property at the scheduled time, whether by being present, leaving a key, or providing an entry code.

If we cannot access the property at the scheduled time and cannot reach you, we will wait a reasonable period before leaving. A visit that cannot be performed due to lack of access may be charged, since the time was reserved for you.

Cancellation and Rescheduling

Please give us as much notice as possible to cancel or reschedule an appointment — at least 24 hours where you can. The time has been reserved for you and our team scheduled around it, so cancellations with very short notice may be subject to a fee. We will always tell you before charging anything.

Payment

Payment is due after the cleaning is complete, unless we have agreed otherwise in advance. We will confirm accepted payment methods when you book.

Satisfaction Guarantee

If you are not satisfied with any part of the cleaning, contact us within 24 hours of the service and we will return to address the areas in question at no additional charge. This guarantee covers re-cleaning of the specific areas identified. It does not include refunds.

What Is Not Included

Our standard cleaning does not include walls and ceilings, areas that cannot be reached safely or without moving heavy furniture, exterior areas beyond the immediate entryway, pet waste and litter boxes, mold remediation, or pest-related issues. Additional services may be available on request and are quoted separately.

Damage and Breakage

Our team takes care in your home. If something is damaged during a cleaning, we will notify you promptly and work with you to resolve it fairly.

Please secure or point out fragile, valuable, or irreplaceable items before service begins. We are not responsible for damage to items that were already broken, unstable, or improperly installed.

Pets

Let us know in advance about pets in the home and where they will be during the cleaning. We are not responsible for pets that escape through doors opened during normal service.

Our Team

Our cleaners are our employees. You agree not to solicit or hire our staff directly for private work while you are our client and for a reasonable period afterward.

Right to Refuse Service

We may decline or discontinue service in situations that are unsafe or unsanitary for our team, including severe pest infestation, biohazards, or threatening behavior toward staff.

Changes to These Terms

We may update these terms. The date above reflects the most recent revision, and the terms in effect at the time of your service will apply.

Governing Law

These terms are governed by the laws of the State of Illinois.

Contact

Edel Cleaning Service
3126 N Boyle Terrace
River Grove, IL 60171
(773) 742-2761
info@edel-clean.com